Transfer an active call

To transfer an active call on the Touch or Touch Max  phone:

1. From the active call screen, press the Add / Transfer button.
2. There are two options for transferring an active call:
   1. From the Contacts tab of the Add / Transfer screen, select a contact from your contact list.
   2. From the Keypad tab of the Add / Transfer screen, dial a number and press the green button at the bottom of the screen.
3. You will have the option to press Transfer or Warm Transfer.
   1. If you press the Transfer button, this will utilize a cold (blind) transfer. The active call will immediately be transferred and will ring the destination phone once you press the Transfer button.
   2. If you select the Warm Transfer option, the original caller is placed on hold while the transfer destination is dialed. The transfer destination has to be picked up, at which point you have to again press the blue transfer button to complete the transfer.